Cloud Desktop Pro User Guide Print

Thank you for subscribing to Cloud Desktop Pro.

Upon successful sign-up, you will receive an activation e-mail containing your login details.

To access your cloud desktop, head to the client area here. Under Cloud Desktop Pro, click on "View Details".

• After successful activation, the default state of your cloud desktop is stopped. You may use the "Check Cloud Desktop Status" function to check if your cloud desktop is running or stopped.
• Please ensure your credit balance is more than SGD $5.00 to start your cloud desktop. If not, kindly proceed to add funds.
• Please choose the desired GPU and click on "Start Cloud Desktop with ... GPU".
• To connect to your cloud desktop, click on "Connect to Cloud Desktop" and follow the instructions. You can only connect to your cloud desktop after your cloud desktop have been started.
• Please be reminded to shut down your cloud desktop when you are done using it, to prevent unintended hourly GPU charges and draining your credit balance. We do not offer refunds for accidental or unintended usage. You may shut down through Windows or click on "Stop Cloud Desktop" in the client area.
• If your cloud desktop is unresponsive or unable to connect to, you may try clicking on "Force Restart Cloud Desktop" in the client area.
• If you wish to reset your cloud desktop back to defaults, you may click on "Reformat Cloud Desktop" in the client area. Please be reminded that this will wipe all of your data.

Please enjoy our cloud desktop service for your personal use only and any activities related to hosting, mining, hacking, brute-force, spam, pirating and other abuse are strictly prohibited. 

Frequently Asked Questions

1. We do not offer refunds for any subscription or credits in your wallet. If you are facing an issue, please raise a ticket and we will do our best to resolve your issue.
2. The GPU hourly charge is deducted from your credit balance at the start of the hour, not at the end of the hour.
3. If your credit balance is sufficient, the system will automatically deduct the GPU hourly rate as long as your cloud desktop is running.
4. Once the GPU hourly charge is applied, it will only last for the next 60 minutes and there is no carry forward of unused minutes. For example, you started using a GPU at 3:00PM, the system will deduct the hourly rate. After 15 minutes, you have stopped the cloud desktop at 3:15PM. When you wish to start the cloud desktop later at 6:00PM, you will need to be charged the GPU hourly rate again. There will be no refund of credits for the unused GPU between 3:15PM to 4:00PM. 
5. If you change GPU before the 1 hour interval is up, you will be charged the new GPU hourly rate again. For example, at 9:00PM you started a RTX3060 GPU and the system will deduct the hourly rate for RTX3060 GPU. At 9:30PM, if you decide to change to RTX3070 GPU, the system will again deduct the hourly rate for RTX3070 GPU. At 9:45PM, if you decide to change back to RTX3060 GPU, the system will again deduct the hourly rate for RTX3060 GPU. There will be no refund of credits for change of GPU.
6. If your credit balance is lower than SGD $3.00, the system will not allow you to start your cloud desktop. Please add funds to start your cloud desktop.
7. There will be no negative balance allowed for your account.
8. If you are running a cloud desktop and the system is unable to deduct the subsequent GPU hourly charge due to low credit balance, your cloud desktop will be stopped automatically. Prior to that, you will also receive a warning e-mail from our system to notify you of low credit balance.
9. No transfer of credit balance is allowed to other accounts.
10. Upon closure of account or stopping of service, please use all of your credit balance. We do not offer refunds for unused credit balance.
11. We do not offer refunds for accidental or unintended usage.
12. We do not offer refunds for high latency. Latency is a result of your network quality and physical distance to Singapore. Please contact our support and we will help to find out the root cause.
13. All prices shown on our website is in Singapore dollars. We only accept payment in Singapore dollars.
14. If your cloud desktop appears blurry on Moonlight client app, go to Settings (gear icon on top right) and change the resolution to 1080p and 60fps as circled below.

15. If you encounter an error called "Host returned error: Failed to initialize video capture/encoding..." from Moonlight when connecting, this is usually due to drivers are still installing in the background after a change of GPU.

Please wait for 5 minutes before connecting again. If it takes longer than 10 minutes please raise a ticket and contact our support.

GPU Hourly Rates

If you have any other queries, feel free to raise a ticket or e-mail us at support@agile.sg

Thank you again and hope you enjoy our cloud desktop service.